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GoldOller Real Estate Investments · 1 day ago

Assistant Community Manager

Groveport, OH

Full-time

Onsite

Entry, Mid Level

$1,000/mo - $1,000/mo

2+ years exp

GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. The Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community, while also fostering strong resident satisfaction and team collaboration.

Asset ManagementReal EstateReal Estate Investment

Responsibilities

Overseeing rent collection processes

Managing lease violations

Leasing available apartment homes

Supporting marketing and outreach initiatives

Driving resident retention

Ensuring the community presents a polished, welcoming environment

Maintaining bad debt under 2% monthly

Collecting, posting, and tracking all revenue (rent, fees, deposits)

Managing delinquent accounts, collections, and eviction processes per policy

Completing move-in/move-out inspections and Final Account Statements

Monitoring additional income, petty cash, and monthly budget goals

Ensuring accurate, timely data entry and required reports

Supporting occupancy, retention, and rental rate goals

Serving as a professional representative of the property and GoldOller

Conducting weekly team meetings and supporting the Community Manager on key initiatives

Enforcing leases, Fair Housing, safety standards, and local regulations

Maintaining an organized, guest-ready leasing office

Attending required trainings and meetings; completing all checklists

Using company equipment responsibly and following all operational procedures

Assisting in supervising, coaching, and motivating the leasing team

Supporting with interviewing, onboarding, training, and performance feedback

Promoting a positive, team-oriented work culture and strong employee relations

Ensuring timely completion of training for yourself and your team

Achieving at least a 25% closing ratio and maintaining strong shopping report scores

Meeting occupancy goals through proactive lead management and team coaching

Conducting daily property walks to ensure the readiness of tour paths and vacant units

Ensuring exceptional move-in experiences and consistent follow-up with prospects

Managing CRM activity; responding to leads and reviews within company timeframes

Completing leases, renewals, and all required addendums accurately

Monitoring advertising sources and assisting with social media engagement

Addressing resident concerns professionally and promptly

Regularly walking the community and inspecting vacant units

Assisting with oversight of grounds, common areas, and cleanliness standards

Logging and tracking service requests, dispatching maintenance promptly, and completing quality check calls

Supporting move-ins, move-outs, renewal outreach, and retention goals (60%+)

Maintaining professional communication through notices, follow-ups, and resident updates

Helping plan and participate in resident events and community-building activities

Assisting in conflict resolution, grievance avoidance, and court-related documentation when needed

Qualification

Property management knowledgeCustomer service skillsSales skillsMicrosoft Office proficiencyConflict resolution abilitiesMultitaskingRealPage/OneSite experienceNALP certificationTeam leadershipCommunication skillsOrganization skillsRelationship building