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ProPharma · 1 day ago

Manager, Sales Operations

Raleigh, NC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

ProPharma is a consulting firm that empowers biotech, med device, and pharmaceutical organizations to advance scientific breakthroughs. The Manager of Sales Operations will align sales operations with business objectives, lead annual sales planning, and drive CRM optimization to enhance sales productivity and forecasting accuracy.

BiopharmaMedicalPharmaceutical

Responsibilities

Align sales operations with business objectives and financial targets

Co-develop and lead annual sales planning, territory alignment, and quota setting

Partner with CBDO on account planning framework for strategic biotech and pharma clients

Oversee the development and delivery of sales training programs, playbooks, and performance support tools

Drive CRM (Salesforce) optimization, automation, and utilization to improve pipeline management and forecasting accuracy, including pipeline breakout (Core, HPH, Hunting)

Work directly with CBDO to ensure sales readiness for new capabilities based on market trends

Establish KPIs and dashboards for executive leadership and field sales. Track performance indicators including conversion rates, hit rates, average deal size, and service line performance

Use advanced analytics to identify gaps, trends, and opportunities in sales productivity

Lead continuous improvement in sales processes, incorporating feedback from pipeline and deal analysis

Review pricing strategies based on historical win/loss data

Support digital transformation and AI integration into commercial operations

Partner closely with cross-functional teams (Finance, Legal, Clinical Ops, Marketing) to streamline operations

Coach and mentor a future team of global sales ops professionals

Oversee and manage the Inside Sales BD team focused on lead generation and client engagement through remote channels

Define and track KPIs for lead conversion, client outreach, and opportunity development

Coach, hire, and scale the inside sales function globally

Lead rollout of integrated commercial platforms including Salesforce, CPQ, CLM

Conduct standard process reviews and propose operational solutions in collaboration with key stakeholders

Sales strategy and planning