Starkey Hearing · 1 day ago
Customer Service Representative
Eden Prairie, MN
Full-time
Hybrid
Mid Level
$20.19/hr - $25/hr
4+ years expStarkey Hearing is a world leader in the manufacturing and distribution of advanced hearing technologies. They are seeking a friendly, hard-working Customer Service Representative to engage with customers, process sales orders, and respond to requests in a fast-paced environment.
Health CareMedical DeviceWellness
Responsibilities
Perform consistently in measured core areas
Meet average call, email and quality expectations
Proactively make delight calls to customers
Minimize missed or late answered calls
Consistently maintain a positive attitude and be an active and supportive team member
Treat others with respect while speaking in positive words
Be receptive to constructive feedback and deploy the Customer Service Golden Rule
Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information
Provide support to your team, department, and internal customers emulating the ‘team-first, self-second’ mentality
Develop relationships to address customer needs by involving the right people at the right time
Aim for 'First Call Resolution' for our customers
As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives
Serve the customer better than anyone else
Accurately identify customer requirements, expectations, and needs
Meet the needs of customers and utilize soft skills to maximize call satisfaction
Exceed customer’s expectations on every call. Go the extra mile by following through on every promise
Be accountable for complying with policies, procedures, and work requirements
Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook
Maintain a sense of urgency in monitoring the calls in queue
Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team
Mastery of Systems
Microsoft Office Suite products and applications
Salesforce/Service Cloud
Additional internal programs and applications as required
Play an active role in developing professionally
Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research
Efficiently utilize department approved knowledgebase resources and applications
Attend and participate in department trainings
As a Customer Service Representative, complete and pass product launch modules
As a Customer Service Representative, complete knowledge refresher courses as needed
Develop mastery in specified competencies
Deliver Results -Take personal responsibility for delivering maximum results
Focus on Customers - Focus on the customer by serving them better than anyone in the industry
Communicate Clearly - Create clarity and understanding through clear communication
Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust
Other duties/responsibilities as assigned
Qualification
Required
College degree or four years of customer service experience
Four years of customer service experience
Mastery of Microsoft Office Suite products and applications
Mastery of Salesforce/Service Cloud
Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook
Maintain a sense of urgency in monitoring the calls in queue
Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team
Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research
Attend and participate in department trainings
Complete and pass product launch modules
Complete knowledge refresher courses as needed
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid holidays annually
Floater days annually
Volunteer service day annually
Paid paternity leave
Tuition reimbursement
Company
Starkey Hearing
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota, USA.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Sawalich
President & CEO
Recent News
2025-12-15
Medical Product Outsourcing
2025-12-05
2025-11-07
Company data provided by crunchbase