NTT DATA North America ยท 1 day ago
Delivery Director
Richmond, VA
Full-time
Hybrid
Director/Executive
10+ years expNTT DATA North America is a leading business and technology services provider, and they are seeking a Delivery Director to lead the Services Delivery for their Commonwealth of Virginia account. The role involves strategic direction, people leadership, and managing IT resources to ensure efficient operations and high business value delivery.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Overall ownership of assigned customer relationship(s)
Accountable for the delivery of service commitments to customer
Develops account plan in coordination with the Customer Executive who owns the integrated, final plan
Manages delivery components of the Account P&L
LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification
Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model
Responsible for-profit goals and effectively manages LOB account P&L and forecasts
Directs the efforts of others in the achievement of the strategic and operational objectives of the group
Manages staffing and maintaining a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members
Coordinates the activities of technical solution team members to meet contract obligations
Provides complex metrics and reporting support to all relevant stakeholders
Identifies opportunities for Growth and Innovation and supports planning and execution for the same
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement
Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active
Qualification
Required
A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies
A minimum of ten (10) years of experience managing and developing people on technical teams
Minimum of (8) years of experience delivering Azure Cloud Services
Minimum of (8) years of experience managing a large portfolio of IT Services
Bachelor's Degree or equivalent work experience
Preferred
Five (5) years of experience working in a Cloud Services environment
Five (5) years of experience working in a Microsoft M365 environment
Project Management Certification
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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