Customer Service Representative jobs in United States
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DHL Supply Chain · 1 day ago

Customer Service Representative

positionFranklin, IN
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $20/hr
date1+ years exp

DHL Supply Chain is a global leader in logistics, and they are seeking a Customer Service Representative to maintain high levels of customer service. The role involves processing orders, resolving customer issues, and acting as a liaison to facilitate communication between clients and transportation representatives.

DeliveryLogisticsSupply Chain Management
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H1B Sponsor Likelynote

Responsibilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Maintain customer records and update account information
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management
Perform other duties as assigned

Qualification

DispatchTMS experienceMicrosoft Office proficiencyCommercial WMS experienceView software experienceCustomer-centric teamworkOral communicationWritten communication

Required

A minimum of (1) one year's experience in the following:
Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS
Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur
Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
Ability to work in a fast-paced, customer-centric team environment
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience

Preferred

Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc
Experience with View software is preferred
0-12 months of warehouse experience, preferred

Benefits

Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

Company

DHL Supply Chain

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DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
dateFounded in 1969
location
Westerville, Ohio, USA
people-size10001+ employees
web-link
https://www.dhl.com/gb-en/home/supply-chain.html

H1B Sponsorship

DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)

Funding

Current Stage
Late Stage
Total Funding
unknown
2005-12-14Acquired

Leadership Team

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Hendrik Venter
Chief Executive Officer
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Orkun Saruhanoglu
CEO Middle East & Africa
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Recent News

Digital Commerce 360
Recap: Executive leadership changes that shook up retail in 2025
2026-01-07
The Cool Down
Supply chain giant announces promising partnership with Tesla: 'Unlocks opportunities that were previously beyond the limits'
2026-01-04
semafor.com
DHL sees the Gulf as the next global logistics hub
2025-12-30
Company data provided by crunchbase