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Marriott International · 21 hours ago

Assistant Front Office Manager

West Palm Beach, FL

Full-time

Onsite

Entry, Mid Level

$25.77/hr - $29.33/hr

1+ years exp

Marriott International is a leading hospitality company, and they are seeking an Assistant Front Office Manager. This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and ensuring guest satisfaction while managing hotel staff.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties

Runs and reviews critical information contained in room operations reports

Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations

Operates all department equipment as necessary and reporting malfunctions

Ensures employees have the proper supplies and uniforms

Understands night audit procedures and being able to comprehend and utilize reports as necessary

Understands and complies with loss prevention policies and procedures

Communicates performance expectations employees in accordance with job descriptions for each position

Handles employee questions and concerns

Effectively schedules employees to business demands and tracks employee time and attendance

Supervises same day selling procedures to maximize room revenue and property occupancy

Verifies accuracy of room rates to maximize revenue opportunities

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals

Understands the impact of Room Operations on the overall property financial goals and objectives

Assists in the investigation of employee and guest accidents

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary

Assists in the review of comment cards and guest satisfaction results with employees

Qualification

Guest services experienceFront desk operationsHousekeeping managementBudget managementCommunication skills

Required

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area

Benefits

Bonus Eligible: Y

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)