Driscoll Children's Hospital · 2 weeks ago
Financial Counselor
Corpus Christi, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expDriscoll Children's Hospital is a compassionate organization that values innovation and technology, treating employees like family. The Financial Counselor is responsible for supporting patient accounting functions, insurance follow-ups, and ensuring accurate reimbursement processes.
Child CareChildrenHealth CareMedical
Responsibilities
Maintains utmost level of confidentiality at all times
Adheres to hospital policies and procedures
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
Adheres and complies with customer service standards and dress code as set forth by the hospital and the department
Answers the department telephone immediately or within three rings utilizing courtesy and patience
Greet patients and their families with courtesy and concern for their needs
Listens to customer needs and takes appropriate action as indicated
Document telephone encounters
Work with our outside collection vendors to resolve account issues as indicated
Financially screen patients for medically needy program as assigned
Follow up with patients as necessary to finalize medically needy determinations
Document HHSC determinations and update patient accounts as indicated
Resolve any billing issues to ensure appropriate reimbursement that is expected
Review patient demographic and financial data to ensure accuracy
Validate payer information is accurate and in the correct billing order for accurate reimbursement
Work to resolve disputes between the insurance subscriber or member and their insurance company
Manage denial appeals as indicated
Create and maintain referral records and group to Auth cert records within EPIC
Review patient accounts to ensure proper policy and processes are followed
Identify patients with multiple same day visits to combine accounts when applicable
Review and validate billing process to ensure Federal and state guidelines are followed
Review and validate cashier process to ensure appropriate reconciliation
Verification and documentation of insurance eligibility and coverage for anticipated procedures
Work with clinical case management to identify accounts or payers that are not reimbursing appropriate to the authorization
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Company
Driscoll Children's Hospital
We provide the absolute best pediatric care in South Texas, where care and community come together. Together, we heal.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.53MKey Investors
Toyota Motor
2024-09-26Grant· $0.53M
Leadership Team
Mary Peterson
Executive Vice President and COO
Recent News
GlobeNewswire News Room
2025-07-10
GlobeNewswire News Room
2025-03-06
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