Patient Service Representative jobs in United States
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Rochester Regional Health · 1 day ago

Patient Service Representative

positionRochester, NY
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16.75/hr - $18.92/hr
date0+ years exp

Rochester Regional Health is seeking a Patient Service Representative who acts as the warm and friendly point of contact for visitors, providers, and staff within the department. The role involves exceptional customer service skills to manage patient interactions and assist with unit management and medical record tasks.

Health CareHospitalMedicalPrimary and Urgent CareWellness
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H1B Sponsor Likelynote

Responsibilities

Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

Qualification

Customer serviceMedical terminologyCommunication skillsMultitaskingPrioritization

Preferred

High School Graduate or GED preferred
Six months related work experience in a healthcare or general office setting preferred
Experience with public contact, with good interaction and communications skills
Medical terminology and/or prior nursing assistance experience preferred

Company

Rochester Regional Health

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Rochester Regional Health provides integrated health services.
dateFounded in 1847
location
Rochester, New York, USA
people-size10001+ employees
web-link
https://www.rochesterregional.org

H1B Sponsorship

Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$15.6M
Key Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M

Leadership Team

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Richard Davis
CEO
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Recent News

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Company data provided by crunchbase