Apply on Employer Site

CEA CAPA Education Abroad · 19 hours ago

Partner Success Manager

Phoenix, AZ

Full-time

Hybrid

Mid Level

3+ years exp

CEA CAPA Education Abroad is a premier provider of transformative international education experiences. As a Partner Success Manager, you will ensure partner satisfaction, retention, and long-term success by managing relationships with institutional partners and driving product adoption to meet their goals.

Higher Education

Responsibilities

Build strong, trust-based relationships with assigned partners to support satisfaction, retention, renewals, and overall account health

Guide partners in using our programs and services to improve outcomes, increase adoption, and reach their institutional goals

Represent partner needs internally and advocate for enhancements that strengthen the partner experience and inform product, service, and process improvements

Collaborate closely with Institutional Relations, Student Advising, Academics, Finance, Marketing, Health & Safety, and other internal teams to deliver a coordinated partner experience

Track partner performance, enrollment trends, adoption metrics, satisfaction scores, and tailored/cohort program outcomes. Share insights and recommendations with the account team

Communicate and mediate Level I student incident reports in collaboration with Health & Safety and Institutional Relations

Maintain accurate records of partner engagement, advising notes, adoption metrics, and student outcomes in Salesforce or similar systems

Manage the implementation of tailored and cohort programs, coordinating with internal teams to ensure accurate delivery, serving as the primary point of contact across the full program lifecycle

Own and maintain opportunity records in Salesforce, ensuring program, housing, advising, and forecasting details remain current and accurate

Lead the rollover process for repeat programs and coordinate with Custom Program Development on contracts and agreements

Oversee partner-facing aspects of the visa support process, including events, while collaborating with Enrollment Operations on student support

Attend partner fairs and campus events when possible, especially for large cohort programs or key recruitment periods

Participate in occasional campus visits to support partner onboarding, introduce tailored/cohort programming, or strengthen the relationship during important recruitment moments

Qualification

Customer success experienceAccount managementSalesforce proficiencyMicrosoft OfficeInternational education experienceAnalytical mindsetCommunicationOrganizational skillsInterpersonal skillsSelf-starter

Required

3+ years of experience in customer success, account management, or partner relations

Demonstrated ability to drive customer satisfaction, retention, and adoption outcomes

Strong proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent communication skills with the ability to represent the voice of the customer internally

Commitment to inclusivity and multicultural engagement

Exceptional organizational and time management skills

Strong interpersonal and relationship-building abilities

Analytical mindset with comfort using data to inform decisions

Ability to influence across teams and build consensus

Self-starter with confidence working remotely in a fast-paced environment

Preferred

Experience in international education or higher education administration

Background in studying, living, or working abroad

Proficiency with Salesforce or other CRM systems

Bachelor's degree or higher

Benefits

Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.

Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.

Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.

Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.