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State of Oregon · 1 day ago

Licensing Assistant - AS 1

Salem, OR

Full-time

Onsite

Entry Level

$3,705/mo - $5,066/mo

2+ years exp

The Oregon Medical Board is looking for experienced candidates to be responsible for assisting applicants with the licensing process. The role involves answering inquiries, processing applications, performing background checks, and providing information to the public in a fast-paced environment.

AssociationGovernmentNon Profit

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receive telephone inquiries regarding applicants for licensure, current licensees, and general public and occasionally provide in-person assistance. Assess needs, and explain how to access the appropriate on-line services if applicable

Provide information on services, policies, requirements, or public information about Board licensees to hospitals, pharmacies, law enforcement agencies, other government agencies, professional organizations, the Board’s licensees, and the public, within the parameters of laws and policies governing confidentiality

Verify licensure for all programs (MD/DO, DPM, PA, AC) by telephone or email

Scan, sort and distribute incoming mail

Document phone conversations by entrance in database; compose memos, and generate correspondence

Use training, tools, statutes, administrative rules and other resources to answer inquiries regarding qualifications for licensure

Maintain ongoing knowledge of applicable rules and statutes

Perform additional duties as assigned

Qualification

Customer communication skillsLicensing experienceTime managementAttention to detailTeam-oriented approachVerbal communicationWritten communicationInitiative

Required

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR

An equivalent combination of education and experience

Preferred

Preference will be given to candidates with high level customer communications skills

Experience responding to licensees with routine and non-routine issues and providing excellent customer service to the public and employees while maintaining confidentiality

Experience working in a licensing, credentialing, certification or accreditation environment in relation to rules and statutes

Excellent time management and prioritization skills, with the ability to multi-task while maintaining a high attention to detail

Excellent verbal and written communication skills

Experience accomplishing work that requires detailed analysis on a case by case basis

Experience remaining productive and taking initiative for tasks with little direction from others

Experience working with a positive, team oriented and professional approach

Benefits

Rewarding work in a productive and collaborative environment, where your work makes a difference in the health of Oregonians.

Colleagues who are passionate about public service.

Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave.

A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members at minimal out-of-pocket expense.

Membership in our pension and retirement plans.

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