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Mathis Home · 1 day ago

CUSTOMER SERVICE TIER I - Non-Safety Sensitive

Oklahoma City, OK

Full-time

Onsite

New Grad, Entry Level

$14/hr - $17/hr

Mathis Home is seeking a Customer Service Tier I representative to provide timely and accurate information to customer requests and concerns. The role involves assisting customers, sales, and delivery drivers while managing multiple priorities and maintaining office organization.

E-CommerceFurnitureHome DecorOnline PortalsRetailWholesale

Responsibilities

Provide timely and accurate information to customers requests and concerns

Assist customers, sales, and delivery drivers with purchases

Inbound calls and face to face interaction with customers regarding warranties and returns

Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels

Flows up with factory on outstanding service orders to update status

Works non-sellable report to eliminate items waiting on parts

Partner with sales associates to meet and exceed customer service expectations

Ability to organize and manage multiple priorities

Maintain the office appearance by keeping everything neat and clean

File the daily invoices

Any other duties as directed by management

Qualification

Customer service experienceEffective communicationMerchandise handling knowledgePositive attitudeOrganizational skills

Required

Requires open availability

Ability to repetitively use arms, hands and fingers

Ability to communicate effectively with team members

Positive attitude when working with customers

Knowledge of employment and merchandise handling procedures

Customer service experience preferred

Ability to organize and manage multiple priorities

Maintain the office appearance by keeping everything neat and clean

File the daily invoices

Provide timely and accurate information to customers requests and concerns

Assist customers, sales, and delivery drivers with purchases

Inbound calls and face to face interaction with customers regarding warranties and returns

Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels

Flows up with factory on outstanding service orders to update status

Works non-sellable report to eliminate items waiting on parts

Partner with sales associates to meet and exceed customer service expectations

Any other duties as directed by management

Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion

Heavy Work: Lifting up to 20 lbs occasionally

Preferred

Customer service experience preferred

Benefits

Benefits Package - Health, Dental & Vision, 401K matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program

Gym Onsite

Employee discount to eat at the Bistro

Furniture discount