Toyota North America · 1 day ago
Toyota/Mazda Financial Services Customer Assistance/Collections Specialist
Alpharetta, GA
Full-time
Hybrid
Entry Level
2+ years expToyota North America is a leading brand in the mobility sector, seeking a passionate Mazda Financial Services Customer Assistance Specialist. This role primarily involves supporting inbound customer service and collections, ensuring excellent communication with customers, dealers, and financial institutions.
Manufacturing
No H1B
Responsibilities
Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquiries, account status and maintenance, website questions and registration, as well as general questions
Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions
Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers' inquiries via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility
Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent
Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts
Qualification
Required
High School Education or Equivalent
Previous finance collections experience is required
Previous experience in customer service, retail services, and call center environments
Excellent verbal and written communication skills including interpersonal skills
Self-starter and independent, team-oriented, and results-driven
Strong organizational skills and attention to detail
Ability to effectively multitask
Working knowledge of Microsoft Office applications (Word, Excel, etc.)
Quick learner who can utilize resources and tools as issues arise during a call
Preferred
2-5 years of relevant work experience (in a similar field and/or industry)
Benefits
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Company
Toyota North America
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
ARPA-E
2024-12-18Grant· $4.5M
Leadership Team
Tetsuo Ogawa
CEO
Brian Kursar
Group Vice President - Head of Enterprise AI
Recent News
Morningstar.com
2026-01-05
2026-01-05
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