Apply on Employer Site

Crane Payment Innovations · 21 hours ago

Field Service Technician I

Lubbock, TX

Full-time

Onsite

Entry Level

1+ years exp

Crane Payment Innovations is a global leader in payment technology, enabling billions of transactions worldwide. They are seeking a full-time Field Service Technician I to service and maintain electromechanical equipment at client sites in Lubbock and the surrounding area.

Consumer ElectronicsElectronicsIndustrial EngineeringIndustrial ManufacturingInformation TechnologyMachinery ManufacturingManufacturingPaymentsSoftware

Responsibilities

Service, upgrade and perform preventative maintenance on company electromechanical equipment

Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered

Work with branch employees to satisfy client needs

Address customer service requests within the specified contract response time

Extended Hours Coverage periods and ‘On-Call’ duty where applicable

Safeguard and maintain a balanced vehicle stock parts inventory

Upkeep and cleanliness of company issued vehicle including scheduled service intervals

Safeguarding of any company issued assets including tablet computer and mobile phone

All other duties as required

Qualification

Technical/Field Service experienceElectromechanical aptitudeIOS proficiencyMS Office proficiencyWindows OS proficiencyCommunication skillsAttention to detailProblem-solving skillsTeam player

Required

1+ years of working in Technical/Field Service position or similar technical profession

Impeccable Integrity

Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts

Strong electromechanical aptitude

Excellent verbal and written communication skills, including a positive, customer-first attitude

Personable, approachable and able to work easily with others at all levels

Strong Attention to details - able to proof and prioritize your own work

Proficient in iOS, MS Office applications and Windows OS

Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player

Able to commit to and meet project deadlines

Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes

Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites

The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time

Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment

Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

Ability to stand for long periods up to 75% of the time while servicing some equipment

High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities

Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment

Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities

Results and people oriented with sound judgment—ability to balance other business considerations

Team player – able to work in a matrix organization

Excellent communication skills verbally and in writing

Benefits

Competitive salaries

Technician Incentive Compensation Plan

Company provided vehicle, uniform, tools and training

Paid time off

Sick time off

Medical, dental, & vision insurance

Flexible spending accounts

Life insurance and disability benefits

401K with Company contribution

Community involvement

Company

Crane Payment Innovations

Glassdoor2.8

Crane Payment Innovations provides payment solutions for gaming, retail, transportation, vending, and financial services applications. It is a sub-organization of Crane Payment Innovations.

Founded in 2014

Malvern, Pennsylvania, USA

1001-5000 employees