Brady Corporation · 19 hours ago
Customer Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expBrady Corporation is a global leader in safety, identification, and compliance solutions, and they are seeking a Customer Service Representative to engage with customers and support the sales team. The role involves addressing customer needs, processing orders, and providing support for service and software-related issues while fostering a collaborative workplace environment.
Consumer GoodsE-CommerceIdentity ManagementManufacturingPrinting
Responsibilities
Act as a customer advocate to resolve product, delivery, and service issues effectively
Process sales orders within two (2) hours of receipt and assisting with expedited requests as needed
Ensure order accuracy by verifying customer purchase orders and making necessary corrections
Communicate order delivery statuses promptly via email or phone
Follow up on open quotes to address customer inquiries, involving Solutions Consultants when required
Provide Tier 1 support for service and software-related needs, escalating technical support cases, as necessary
Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement
Contribute to the team’s overall success through assigned tasks and responsibilities
Promote a collaborative and respectful workplace environment
Qualification
Required
Associate degree or equivalent education from a two-year college or technical school
1-2 years of related customer service experience
Proficiency in Microsoft Office Suite, virtual meeting tools (Zoom, Teams), and phone systems
Effective communication skills for diverse settings
Strong mathematical aptitude
Critical thinking and problem-solving capabilities
Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program
Company
Brady Corporation
BradyID is a cutting-edge platform that designs and manufactures printing systems and software.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-07-06IPO
Leadership Team
Russell Shaller
President and CEO
Thomas DeBruine
Chief Operating Officer
Recent News
Brady Corporation
2025-12-04
Company data provided by crunchbase