Apply on Employer Site

FIS · 21 hours ago

Product Support Representative III

Milwaukee, WI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

FIS is a leading company in the finance sector that focuses on innovation in payment, banking, and investment solutions. The role involves providing expert support to clients in the banking industry, addressing inquiries, troubleshooting issues, and enhancing the customer experience with the company's software.

BankingFinancial ServicesFinTechPayments

No H1B

Responsibilities

Handle customer inquiries and resolving support issues such as~

Teller Processing of Financial transactions

Operational controls

Operational compliance

Balancing

Provide in-depth product support and researching client issues

Troubleshoot problems with equipment or software applications and recommend corrective action

Document customer information and recurring technical issues to support product quality programs and product development

Qualification

Banking knowledgeClient supportAnalytical skillsProblem-solvingResearch skillsOperational complianceTeller processingIBS core banking systemCommunication skillsRelationship buildingSelf-starter

Required

2+ years – Level III

The ability to work independently and be a self-starter

Excellent communication skills (written and verbal)

Strong problem-solving, and research skills. Ability to anticipate next steps

Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual

Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them

Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients