Gusto · 18 hours ago
Senior Sales Operations Analyst - Business Insurance
New York, NY
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $128K/yr
5+ years expGusto is on a mission to grow the small business economy by handling essential services like payroll and HR. They are seeking a Senior Sales Operations Analyst to support their new Business Insurance vertical by optimizing processes, analyzing data, and implementing AI-driven solutions to enhance productivity for their sales team.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Design and implement the BI Sales engine: Lead the creation and deployment of AI-driven workflows that automate manual processes and boost sales productivity
Create a scalable system for tracking quotas, assigning territories, and modeling commissions, capable of expanding from 2 representatives to 60 within a year
Build and automate dashboards in Salesforce to monitor lead conversion, analyze funnel performance, sales activity, identify trends, and opportunities for AI use cases
Provide clear and actionable recommendations that link data insights to automation or process improvements
Actively identify and prototype AI tools (such as content generation, analytics copilots, and call coaching) to eliminate manual friction in the sales process
Examine existing workflows and rep performance to pinpoint bottlenecks and offer actionable recommendations that link data insights to automation and process enhancements
Act as a trusted advisor to the Head of Sales, Enablement, Finance, Analytics, and BizTech to facilitate progress, guide change management, and drive adoption
Identify and address risks, uncertainties, and opportunities to enhance how AI and automation drive business outcomes
Facilitate go-to-market readiness for new processes, AI workflows, and product updates by creating documentation and operational requirements
Qualification
Required
5+ years in Sales Ops, RevOps, or a similar analytical GTM role, ideally in a fast-paced SaaS or Fintech environment
High proficiency in Salesforce; you can identify data issues, audit pipelines, and build reports that leaders actually use
Skilled at evaluating AI tools and automation solutions to identify opportunities for improving productivity
Experienced in prototyping simple workflows and incorporating AI into operational processes (no engineer-level skills required)
You excel in environments where you build the plane while flying it, and you enjoy transforming complex problems into repeatable playbooks
Proficient in creating reports and dashboards using Salesforce, Tableau, Looker, Excel, and Google Sheets
A proactive learner who looks for the best solution to a problem, whether that involves an AI prototype or a simple process change
A first-principles problem solver capable of breaking down ambiguous issues, testing hypotheses, and developing structured solutions
Excellent communication skills with the ability to simplify complex information for stakeholders, providing written and verbal updates that align senior leadership with stakeholders
Preferred
Experience in payroll, HR tech, or SMB SaaS go-to-market motions
Experience designing or implementing automations, AI workflows, or similar tooling
Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics
Experience building systems to support new sales motions
Comfort with fast iteration, experimentation, and testing in live sales environments
Benefits
Health insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase