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Atlassian · 20 hours ago

Senior CSS Learning Enablement Partner

Seattle, WA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Atlassian is a company focused on unleashing the potential of every team through their software products. They are seeking a Senior CSS Learning Enablement Partner to enhance the Customer Support & Success organization by building and scaling programs that improve talent capabilities and operational excellence.

CollaborationEnterprise SoftwareSaaSSoftware

Comp. & Benefits

Responsibilities

Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness

Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them

Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations

Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization

Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve

Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences

Qualification

Learning Management SystemsProgram managementAssessing skills gapsBuilding scalable processesData-driven mindsetSimplifying complex conceptsWorking in ambiguous environmentsCross-functional collaborationCommunication skills