Ingram Content Group · 20 hours ago
Client Services Coordinator (SPARK)
La Vergne, TN
Full-time
Onsite
Entry Level
$18.35/hr - $22.20/hr
1+ years expIngram Content Group is hiring a Client Services Coordinator to contribute to their IngramSpark team in LaVergne, TN. In this role, you will support customers by answering questions, troubleshooting issues, and providing guidance related to IngramSpark/Lightning Source services.
ContentNewsPublishing
Responsibilities
Acts as the primary and oftentimes sole point of contact for customers
Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations
Increase sales volume via clarification of special offerings and upselling
Deals with all publisher queries efficiently and accurately on the phone, email and chat
Ensures customer questions and concerns are resolved with a satisfactory resolution
Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner
Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately
Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately
This list is not exhaustive
Qualification
Required
High school diploma or GED
1 year of customer/client service exp
Preferred
Fluency in Spanish is a plus
Benefits
Medical/Prescription Drug plans
HSA
Vision
Dental
Health Care FSA
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match
Life and AD&D
Employee Assistance programs
Group Legal
Wellness program with access to onsite gym and basketball court for associates
Tuition reimbursement program
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Game room with ping pong & foosball
Casual Dress Code
Company
Ingram Content Group
Ingram Content Group distributes physical and digital content to retailers, libraries, schools and other distribution partners.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Morin
President and CEO
David Roland
Chief Venture Capital Officer
Recent News
EIN Presswire
2025-09-23
2025-08-21
Company data provided by crunchbase