WNS ยท 2 days ago
Automation Engineer
Austin, Texas Metropolitan Area
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expWNS is a company that focuses on integrated technologies to enable automated operations. The Automation Engineer will troubleshoot and optimize operational processes, working closely with technology vendors and operational staff to ensure system performance and availability.
AccountingFinanceFinancial ServicesLegalOutsourcingRisk Management
Hiring Manager
Sarita R.
Responsibilities
Troubleshoots and repairs software application defects that affect system performance and availability without disrupting production
Troubleshoots intermediate type issues and/or problems while adhering to standard incident management processes
Research customer questions and/or issues, which may include corresponding with customers, calling vendors for assistance, or escalating the problem to an IT group
Makes recommendations for solutions and resolves problems within service level agreement (SLA)
Reviews the systems and processes to identify areas for improvement
Makes recommendations for changes to system and processes as needed to ensure service level agreements are met
Creates and maintains documentation knowledge-based articles (KBA) to support processes
Provides on the job training and coaching less experienced staff members and interns
Assists in the cross training of lower-level staff by developing course content
Participates in the business recovery and continuity processes, which may include working with others to test processes, and exercising the processes
Participates in project work surrounding production readiness to maintain and enhance assigned platforms
Assist with the validation of the development and installation of new hardware and software
Take ownership and accountability of incoming tickets within ticketing systems, accurately logging, prioritizing, and managing them to resolution
Occasional travel may be required
Weekend hours may be required as needed; holiday hours may be required as needed; on-call hours may be required as needed
Qualification
Required
Bachelor's degree in system/industrial engineering or software engineering
Minimum of three years working in an industrial environment
2-3 years of Systems administration experience with exposure to Linux and Windows in a professional setting
Technical problem-solving skills with the ability to find successful resolutions for issues of basic to moderate complexity
Listening, verbal, and written communications skills
Organization skills and ability to work on multiple projects and/or assignments simultaneously
Ability to work in a team-oriented environment
Ability to analyze data from various sources and determine subsequent actions
Experience with root cause analysis and an emphasis on developing sustainable solutions
General Knowledge of networks, Servers, and IT components (devices, infrastructure, operating systems)
Knowledge of computer coding/programming languages and software development concepts
Knowledge of data structures, data management practices, system interaction patterns, and interfaces
Basic knowledge of various corporate security rules, legal and regulatory obligations
Basic knowledge of vendor software integration and interaction patterns
Ability to adapt to new situations and learn quickly
Company
WNS
WNS is a BPM firm offering data-driven, tech-enabled services to the finance, healthcare, travel, and insurance industries.
10001+ employees
H1B Sponsorship
WNS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-07Acquired
2006-07-26IPO
Leadership Team
Alpar Kamber
Chief Business Officer
D
Dennis Thomas
EVP, Business Unit Leader - Healthcare & Life Sciences
Recent News
2026-01-12
2026-01-08
2025-12-30
Company data provided by crunchbase