CPI Electron Device Business · 1 day ago
Customer Account Manager
Vergennes, VT
Full-time
Onsite
Entry, Mid Level
2+ years expCPI Electron Device Business is seeking a Customer Account Manager to enhance customer satisfaction and support sales efforts. The role involves managing customer orders, resolving issues, and coordinating with various departments to ensure that customer requirements are met efficiently.
AerospaceAppsManufacturingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Ability to work as a member of a team
Maintain strong, open communication with co-workers, supervisor and manager
Is mindful of and adheres to procedures, policies and regulations
Functional knowledge of SAP and Microsoft Office applications
Highly productive and able to assess and execute next steps with minimal guidance or supervision
Predisposed to continuous learning. Absorbs and retains new information quickly
Embodies bias for action and proactively manages workload
Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment
Responsible for the creation of orders in SAP. Entering specific customer requirements that can vary from both customer to customer and specific PO’s
Review all documentation related to customer orders to ensure all information is both complete and accurate, including: customer names, addresses, part numbers, and other specifications
Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel
Coordinates with operations and other business functions to ensure customer requirements are met
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services, as well as identify patterns and maintain quality
May promote products/services to ensure business targets are met
Coordinates with sales reps to identify inside sales opportunities
May provide after-sales support for client contracts to ensure customers satisfactions are met
Performs duties related to overall customer service
Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers
As needed, may need to work beyond schedule to complete work with customer
Qualification
Required
Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Customer service experience
Able to correspond electronically using MS Word, Excel and Outlook
Preferred
SAP or other ERP Experience
Aerospace experience preferred
Business-to-business Customer Service experience
Able to communicate professionally and effectively, both in writing and verbally in the English language
Primary point of contact for assigned list of customers
Demonstrate the ability to remain composed and decisive in a fast paced environment
Ability to work as a member of a team
Primary point of contact for assigned list of customers
Demonstrate the ability to remain composed and decisive in a fast paced environment
Company
CPI Electron Device Business
Since 1948, CPI Electron Device Business (EDB) has earned a strong reputation for technological excellence, superior service and dedication to innovation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-08Acquired
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