Genesys · 17 hours ago
Demo Engineering - Platform Developer
Indianapolis, IN
Full-time
Hybrid
Mid Level
$90K/yr - $167K/yrGenesys is a company that empowers organizations to enhance customer experiences through its AI-powered platform. The Platform Developer role involves developing and maintaining demo environments, integrating AI, and collaborating with various teams to showcase Genesys Cloud capabilities.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Web Development: Develop and maintain the primary demo web application and portal, along with vertical-specific “fictional customer” sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life
AI Adoption & Automation: Integrate AI into daily workflows, demo creation, automation, and internal tooling. Leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences, identify opportunities where AI adds meaningful value
Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations
Infrastructure & DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway. Apply DevOps best practices—including CI/CD, IaC, monitoring, and cost optimization—to improve reliability, scalability, and operational efficiency
Support: Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests. Troubleshoot failures, configuration issues, and integration problems with a customer-first approach that keeps global teams ready to demo
Team Collaboration: Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience
Strong, practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch
Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations
Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI-assisted workflows
Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other IaC tools, logging, and monitoring frameworks
Strong problem-solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues
Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams
Self-motivated, proactive, and able to work independently in fast-paced and evolving environments
Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus
Ability to travel up to 20%
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
Founded in 1990
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase