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Sonata Software North America Inc. · 1 day ago

Endpoint Administrator II

Nashville, TN

Full-time

Hybrid

Mid Level

4+ years exp

Sonata Software North America Inc. is a leading Modernization Engineering company focused on delivering modernization-driven hypergrowth for clients. The Endpoint Administrator II will manage the full lifecycle of endpoint devices, ensuring security compliance and facilitating hardware provisioning across corporate offices and remote facilities.

AnalyticsCyber Security

No H1B

Security Clearance Required

Responsibilities

Manage regular receiving, shipping, and disposal of equipment operations

Inventory and report stocking levels in accordance to established PARs

Perform routine hardware setup, software installation, permission management, and quality assurance testing for new hire provisioning

Work with vendors and team-members in the maintenance and repair of equipment within SLA

Regularly manage advance exchange workflow to ensure compliance with return and repair to provide a smooth experience to end users

Regularly monitor and engage equipment recovery from staff separations and end-users following expected procedures

Assist in asset procurement and testing, inventory management as well as compliance with disposal practices

Maintain company end user IT assets and ensure all equipment is always properly tagged, inventoried, and accounted for

Collaborate and communicate with team members, IT team, and leadership

Contribute to and maintain knowledge base of common procedures and problem resolutions to enable the technical services team to be as timely, efficient, and effective as possible

Manage a ticketing system to triage incidents in a timely manner, with customer follow up and concise updates

Maintain project status and adhere to procedures related to deployment activities

Complete configuration management and compliance related to end user equipment in accordance with company procedures and policies

Ensure configuration management and compliance related to PC’s through system administration in accordance with company procedures and policies

Plan and participate in deployment activities for end user equipment on new contracts, exits and equipment refresh projects

Qualification

PC administrationMobile device managementHardware provisioningIT asset managementProject managementAnalytical skillsCustomer service orientationCommunication skillsOrganizational skills

Required

Four (4) or more years of experience in a technical role

Familiar with basics on PC administration, mobile device management, imaging, project management, and hardware

Must be fully able to perform hands on support for assigned projects

Ability to speak comfortably with technical and non-technical users

Organization and planning skills are a must

Ability to adapt to a changing environment and handle multiple priorities

Strong analytical skills and attention to detail

Must be able to obtain and maintain security clearance

Ability to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations

Ability to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations

Ability to work under stress on a regular or continuous basis

Strong organizational skills, critical thinking and detail oriented

Written and verbal communication skills

Demonstrate and promote strong customer service orientation

Assume individual accountability for own conduct and maintenance of professional attitude and appearance

Ability to work independently with little to no supervision