Indiana University Health · 1 day ago
Specialist-Customer Service Senior
United States
Full-time
Remote
Entry, Mid Level
2+ years expIndiana University Health is a healthcare organization seeking a Senior Specialist for Customer Service. This role involves facilitating referrals and appointments for physicians, ensuring smooth communication and coordination for patient transfers, and supporting marketing activities.
EducationHealth CareHospital
Responsibilities
Schedule patient appointments telephonically across 30 service lines
Monitor records for accuracy and maintain clear communication with clinical and non-clinical staff
Utilize multiple systems efficiently to manage work queues and task lists
Facilitate access to nurse triage via EMR or live transfer when necessary
Explain organizational policies, review health information in EMR, and pre-register patients
Qualification
Required
High School diploma or equivalent required
Minimum 2 years of customer service experience
Prior experience in the medical field required
Ability to interact professionally with patients, families, physicians, hospital administrators, and nursing staff at all levels
Strong communication and problem-solving skills
Must be able to work weekends, evenings, and holidays as needed
Will be required to work remotely during portions of the shift based on operational needs
Strong time management and organizational skills
Ability to handle multiple systems and tasks efficiently
Excellent interpersonal and communication abilities
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
Company data provided by crunchbase