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Coldstream · 17 hours ago

Senior Client Service Associate

Portland, OR

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $75K/yr

3+ years exp

Coldstream is a wealth management company that offers a fantastic opportunity to join their team as a Client Service Associate. In this role, you will learn the Registered Investment Advisor industry and support client onboarding and maintenance, ensuring superior client service and data accuracy.

AdviceFinanceFinancial ServicesRisk ManagementWealth Management

Comp. & Benefits

Responsibilities

Prepare and process documentation related to client onboarding and maintenance:

Open brokerage accounts, establish cashiering needs, set up online reporting access

Update cost basis, track required minimum distributions, reconcile account information

Send and receive documents to and from clients, their advisors, and investment custodians

Log all activities in the firm’s CRM in a timely and accurate manner

Serve as a liaison between clients and custodians/investment managers, including managing client information and handling all cashiering and money movement requests

Perform client and prospect data entry in the firm’s CRM. Ensure data accuracy and integrity and keep records current on existing and prospective clients

May prepare or oversee the preparation of various deliverables which directly support client service and acquisition such as portfolio review packets, greeting letters, presentation books, service agreements and compliance materials

Coordinate with clients, custodians, and investment managers to provide annual audit confirmations, audited financials, and any additional information as requested by auditors

May perform calendaring functions with both internal teams and external clients, prospects and COIs

Qualification

Client service experienceFINRA Series 65 licenseMicrosoft Office proficiencySalesforce CRM experienceAlternative investments knowledgePrioritization skillsBachelor's degreeCommunication skillsOrganizational skills

Required

3 + years of client service experience in the wealth management industry and an interest in building a career in wealth management

Customer service experience and the desire to provide superior client service in a team-oriented environment

Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Excellent communication skills, including writing business correspondence with proper grammar and punctuation

Strong organizational skills and the ability to follow established processes consistently

Strong prioritization skills and the ability to manage multiple tasks independently

Preferred

FINRA Series 65 license is strongly preferred - or the willingness to obtain it within 6-12 months at the cost of Coldstream (career development benefit we offer)

Experience with Charles Schwab is preferred; experience with Salesforce CRM and/or Tamarac portfolio accounting (or similar systems) is a plus

Experience with alternative investments is highly preferred

A Bachelor's degree is preferred