Apply on Employer Site

Four Seasons Hotels and Resorts · 21 hours ago

Assistant Director of Information Technology

Miami Beach, FL

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Four Seasons Hotels and Resorts is a luxury hotel brand committed to providing exceptional guest experiences through a world-class employee culture. The Assistant Director of IT is responsible for ensuring operational availability and stability of hotel-specific technology and critical systems, along with providing systems administration and support services.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day

Establish and maintain user procedures and hardware familiarization for all systems

Provide administration services, to include; contribution to technology capital and operating budgets

Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation

Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting

Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property

Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management