This job has closed.

National Association of Latino Healthcare Executives · 1 day ago

Lead Product Consultant &#8211; Sales Contact Center Platforms

Oakland, CA

Full-time

Onsite

Senior Level

The National Association of Latino Healthcare Executives is seeking a Lead Product Consultant to shape and execute the sales technology strategy. This role is responsible for translating business objectives into a prioritized roadmap and driving alignment among various stakeholders to ensure effective implementation of business initiatives.

Health CareHospitalMedical

Responsibilities

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome

Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences

Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate

Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies

Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives

Serves as an advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results

Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change

Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis

Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures

Qualification

Sales technology strategyStakeholder managementData analysisProject managementBusiness process improvementVendor managementChange managementCross-functional collaborationCommunication skillsAdaptabilityContinuous learning

Required

Accountable for shaping and executing the sales technology strategy to achieve critical KPIs, OKRs, and enterprise strategic goals

Serves as the product owner across assigned sales platforms

Translates business objectives into a prioritized roadmap of capabilities and enhancements

Leverages and influences OEM product roadmaps to improve system performance, reliability, scalability, and user experience

Partners closely with Sales, Operations, IT, and external vendors to drive alignment, manage dependencies, and ensure solutions are delivered with measurable impact

Owns outcome-based performance metrics

Proactively identifies risks and optimization opportunities

Ensures the sales technology ecosystem continuously evolves to support growth, compliance, and operational excellence

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members

Builds relationships with cross-functional/external stakeholders and customers

Listens to, seeks, and addresses performance feedback

Proactively provides actionable feedback to others and to managers

Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses

Leads by influencing others through technical explanations and examples and provides options and recommendations

Adopts new responsibilities; adapts to and learns from change, challenges, and feedback

Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes

Facilitates team collaboration to support a business outcome

Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions

Encourages team members to adapt to and follow all procedures and policies

Collaborates cross-functionally and/or externally to achieve effective business decisions

Provides recommendations and solves complex problems

Escalates high-priority issues or risks, as appropriate

Monitors progress and results

Supports the development of work plans to meet business priorities and deadlines

Identifies resources to accomplish priorities and deadlines

Identifies, speaks up, and capitalizes on improvement opportunities across teams

Uses influence to guide others and engages stakeholders to achieve appropriate solutions

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects

Identifies and ensures representation and inclusion of appropriate stakeholders

Builds rapport and partnerships with stakeholder teams, third party vendors, and senior management

Works with stakeholders to develop goals and set the prioritization of deliverables

Discusses involvement of business processes (e.g. project change management, communication) and facilitates decisions necessary for the delivery of business initiatives

Communicates tough issues to stakeholders while maintaining an independent perspective

Makes formal presentations and provides reports to various senior level audiences

Develops requirements for complex business, process, or system solutions within assigned business domain(s)

Interfaces stakeholders and cross-functional teams as appropriate

Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements

Develops and documents comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions

Leads team members in the development process as appropriate

Maintains a comprehensive understanding of how current processes impact business operations across multiple domains

Maps current state against future state processes

Identifies the operational impact of requirements on upstream and downstream solution components

Provides options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains

Identifies and validates value gaps and opportunities for process enhancements or efficiencies

Defines, develops, and evaluates performance metrics, standards, and methods to establish business success

Collaborates with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics

Refines strategic plans and performance metrics as appropriate

Manages assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives

Keeps abreast of industry practices, standards, and benchmarks

Attends and participates in roadshows, conferences, and speaking events

Contributes to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP

Provides training and guidance to stakeholders as appropriate

Provides ongoing coaching to build a continuous improvement mindset and build capabilities that drive results

Manages complex projects or project components by coordinating stakeholder contacts

Recommends or assigns team resources based on project needs and team member strengths

Consults in the development, analysis, and management of project plans

Coordinates project schedules and resource forecasts

Proactively monitors and identifies project or business initiative risks, issues, and trigger events

Develops mitigation plans and strategies

Resolves or escalates risks or issues as appropriate

Engages stakeholders to obtain support and buy in for changes

Partners with management, project champions, and business owners to communicate and align improvement initiatives with business objectives

Identifies appropriate change management method and approach

Ensures stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change

Identifies appropriate data analysis tools and approach to assess business performance

Determines suitable data gathering and analysis methods (e.g., process observation, hard data, etc.)

Defines data requirements and obtains customer agreements, including customer requirements as appropriate

Conducts analyses and performs experimental tests to evaluate the effectiveness of business solutions

Identifies and alleviates risks through data-driven analysis

Assists with reviews of vendor performance levels

Ensures service level agreements are met

Manages vendor invoices

Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures