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MilliporeSigma · 20 hours ago

Product Manager, eCommerce

Burlington, MA

Full-time

Hybrid

Mid, Senior Level

$97K/yr - $140K/yr

5+ years exp

MilliporeSigma is a global company focused on innovating with science and technology to enrich people’s lives. They are seeking a Product Manager for their Digital & eCommerce team to lead the Customer Retention & Growth product domain, overseeing the creation and management of eCommerce Digital Products while defining strategy and roadmap.

BiotechnologyMedicalMedical Device

No H1B

Responsibilities

Create and own a 12 month product vision and strategy that is linked to company and e-commerce strategy

Translate the product vision into a clear, prioritized roadmap for Customer Retention & Growth, balancing customer value, commercial impact, and technical feasibility

Own the end-to-end lifecycle of Customer Retention & Growth capabilities (from discovery and definition to launch, iteration, and optimization) ensuring timely and high-quality delivery

Collaborate seamlessly with Marketing, Sales & Sales Operations, and Customer Excellence to ensure a cohesive customer journey and successful go-to-market

Synthesize market data from CX into actionable insight and prioritized roadmap decisions, identify areas where we can create differentiators in the market

Set OKRs/metrics of the product owned. Creates corresponding data/analytics to track and control the health of the product and business impact. This includes functional and technical OKR/metrics

Build basic dashboards and leverage already built dashboards to measure business success. Partner with the data science and analytics team to spec out more complex data needs

Deeply understands personas and customer segments across product area. Create business plans (product briefs) that outline the how, what, when and why with a clear line to the value created

Lead product design and discovery in partnership with engineering and CX; leveraging data, qualitative research and market behaviors to deliver large customer and business value. Able to lead specific product ideation phases

Manage sprint backlog for the team. Partner with Commercial, Engineering, UX and data teams to build and manage a product roadmap, prioritizing between business initiatives, quality of life enhancements and technical optimization

Develop requirements at an epic level that tie to overall initiatives and as necessary user stories with acceptance criteria. Owns delivery for product area, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities

Qualification

Product leadershipECommerce experienceData analysisCustomer retentionBusiness managementCustomer-centric mindsetProblem-solvingCollaboration skillsPresentation skillsLeadership skills