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Adams & Martin Group · 1 day ago

Case Management Specialist for Law Office in Midtown

New York, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $90K/yr

2+ years exp

Adams & Martin Group is working with a prominent nationwide legal organization in its search for a Case Manager in its Midtown Manhattan location. The Case Manager provides essential administrative and operational support for alternative dispute resolution cases, ensuring smooth processes and excellent client experiences.

ConsultingInformation TechnologyLegalStaffing Agency

Hiring Manager

Danielle Reeves

Responsibilities

Maintain accurate case files and records, ensuring all documents are current and organized throughout the case lifecycle

Arrange hearings, conference calls, and related activities, balancing client and panelist needs to ensure timely and efficient proceedings

Provide administrative assistance to assigned panelists, including managing routine tasks and following up on case-related actions promptly

Respond quickly and professionally to client inquiries and website requests, delivering a high standard of service and clear communication

Monitor case timelines, track deadlines, and ensure all milestones are met to maintain compliance and efficiency

Work closely with management and ADR teams to prepare and distribute panelist lists for arbitration filings or client requests

Communicate effectively with clients, panelists, and internal teams to address and resolve questions or issues that arise during case management

Participate in training and hands-on learning to build proficiency in ADR practices, case management systems, and workflows

Qualification

Case management experienceADR processesBachelor's DegreeClient service experienceComputer literacyPanelistsWritten communicationVerbal communicationEmotional intelligenceAdaptabilityOrganizational skills