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YWCA Seattle | King | Snohomish · 1 day ago

Front Desk Associate

Edmonds, WA

Full-time

Onsite

Entry Level

$26.50/hr - $26.50/hr

3+ years exp

YWCA Seattle King Snohomish is the region’s largest non-profit organization focused on the needs of women, serving 7,000 people each year. The Front Desk Associate will serve as the first point of contact for clients and visitors, providing high-quality customer service and supporting smooth office operations in a 24/7 emergency housing facility.

CommunitiesMedical

Responsibilities

Answer all incoming calls, direct them to appropriate departments, and take messages

Ensure the front desk lobby and all common areas are neat, clean, and sanitized

Help prepare and distribute daily cold-prepared meals to clients

Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions

Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background

Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions

Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety

Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps

Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures

Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures

Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others

Qualification

Customer ServiceCultural CompetencyConflict De-escalationBasic Computer LiteracyOrganizational SkillsProfessional DemeanorInterpersonal SkillsCommunication Skills

Required

Must be at least 18 years old to apply

Must have a high school diploma or GED, plus 3 years in a customer service facing role

Demonstrated cultural competency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently-abled backgrounds

Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced, high-traffic environment

Must maintain professional boundaries at all times

Ability to adapt to changing schedules or urgent priorities, including weekends, evenings, and on-call shifts

Positive, professional demeanor under stress, with excellent interpersonal and communication skills, including conflict de-escalation

Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and Sharepoint

Ability to listen and respond appropriately to client and staff needs, concerns, and complaints

Maintain professional client/staff boundaries in accordance with YWCA Policy

Preferred

Minimum (1) year of experience working in a social service setting preferred

Experience working in environments serving vulnerable populations (e.g., individuals experiencing homelessness, survivors of domestic violence, or low-income communities)