Podium · 1 day ago
Mid-Market, Customer Success Manager (Home Services)
Lehi, UT
Full-time
Onsite
Mid, Senior Level
5+ years expPodium is a company dedicated to empowering local businesses with AI-driven solutions for lead conversion and communication. They are looking for a Mid-Market Customer Success Manager to enhance customer experiences and drive product adoption within the Home Services sector.
CollaborationConsumer ReviewsMessagingSaaSSoftware
Responsibilities
Serve as the primary post-sales point of contact for a variety of Mid-Market business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
Proactively engage with customers during the renewal process to secure renewals and drive customer retention
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Proactively anticipate and address potential challenges to ensure a seamless customer experience
Develop strong relationships with customers and become a trusted advisor
Work cross-functionally to relay product feedback
Qualification
Required
Experience and passion for increasing the value of the customer by increasing the breadth and / or depth of their usage of products
Demonstrated ability to go above and beyond to maximize retention save %
Demonstrated experience and success in a customer success or account management role
Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs)
Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
Technically adept and able to grasp complex software concepts quickly
Preferred
Scored top 10% in your performance reviews for the past 3 years
5+ years of customer success, onboarding, or account management experience
3+ years B2B software experience
4-year degree required
Consistent over-achievement in past and current positions
Benefits
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Company
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$422.65MKey Investors
Y Combinator Continuity FundIVPAlbum VC
2022-10-31Series Unknown
2021-11-15Series D· $201M
2020-04-07Series C· $125M
Leadership Team
Eric Rea
Co-founder & CEO
Dennis Steele
Co-Founder
Recent News
2025-11-25
2025-11-19
Company data provided by crunchbase