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Choice Hotels International · 1 day ago

Manager, Resiliency and Platform Engineering

Scottsdale, AZ

Full-time

Hybrid

Director/Executive

10+ years exp

Choice Hotels International is seeking a Manager for Resiliency and Platform Engineering in their SkyTouch Technology division. This leadership role involves overseeing engineering teams to ensure the reliability and resilience of a multi-tenant SaaS platform, while driving initiatives to enhance operational readiness and reduce outages.

HospitalityHotelTravel

No H1B

Responsibilities

Serve as a senior technical authority for resiliency and reliability, influencing platform architecture, operational design standards, and cross-domain engineering decisions beyond the immediate team

Lead and manage multiple engineering teams focused on application resiliency, data resiliency enablement, and engineering platform improvements, ensuring clear direction, priorities, and accountability

Own and drive year-round resiliency initiatives that reduce the likelihood and impact of outages in mission-critical systems, particularly during peak travel season when system stability directly impacts revenue and guest experience

Eliminate recurring production issues by addressing systemic root causes such as runtime instability, memory leaks, incorrect failure propagation, unsafe operational practices, and brittle defaults

Define and enforce standards for observability, monitoring, alerting, and operational readiness that improve signal quality, reduce unnecessary paging, and accelerate diagnosis and recovery

Lead platform and runtime modernization efforts including upgrades, containerization, serverless development standards, and engineering toolchain improvements while feature delivery continues in parallel

Improve developer experience as a reliability and quality lever by delivering tooling, frameworks, templates, documentation, and paved-road solutions adopted across engineering teams

Partner with enablement teams and application teams to drive adoption of standards and practices without owning their feature roadmaps

Apply automation and pragmatic use of AI where it demonstrably reduces engineering toil, accelerates remediation, or improves operational outcomes, prioritizing durability and adoption over experimentation

Translate technical risk into clear business context and communicate progress, outcomes, and priorities to engineering and technology leadership

Qualification

SaaS platform managementJava-based systemsCloud environmentsEngineering standardsAutomation toolsObservability practicesLeadership skillsMicrosoft OfficeCommunication skillsTeam management

Required

Bachelor's degree in related field required or equivalent experience

At least 10 years' experience in software engineering, platform engineering, or reliability-focused roles, with multiple years leading engineering teams

Proficient in Microsoft Outlook, Excel, PowerPoint and Word

Demonstrated success improving the reliability of distributed systems through systemic fixes rather than reactive incident management

Strong technical background in Java-based systems, cloud environments, and modern application architectures, including microservices, event-driven systems, and legacy platforms

Experience leading large-scale platform, runtime, or foundational technology modernization efforts in production environments

Proven ability to define engineering standards and drive adoption across teams without direct ownership of their delivery commitments

Experience improving observability, monitoring, and operational practices to reduce noise, accelerate diagnosis, and improve recovery outcomes

Comfort operating in environments where reliability issues have direct revenue and customer experience impact

Practical experience applying automation and AI-enabled tools to improve engineering productivity, quality, or operational outcomes

Strong communication and leadership skills, with the ability to set technical direction, make decisions under uncertainty, and hold teams accountable for durable outcomes

Successful candidates for this role consistently demonstrate the following leadership competencies: Manages Complexity, Decision Quality, Ensures Accountability, Drives Results, Develops Talent