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Parker Hannifin · 5 days ago

Inside Sales Engineer

Erie, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. They are seeking an Inside Sales Engineer to provide inside sales and technical support for the Industrial Equipment Business Unit, acting as a liaison between the division and customers for order management and product support.

HardwareIndustrial ManufacturingManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Manage daily activities and order management issues to successful resolution while partnering with the sales team. Manage quality issues for returns with assigned authority level

Successfully manage incoming customer inquiries from multiple sources including email, chat, web inquiry, and phone and see them through to full resolution. Guide customers through online content so they can review available tools

Use SalesForce to manage interactions, leads, opportunities, and contacts

Assist with customer payment deductions within assigned authority level and supporting collections efforts

Exercise immediate judgement using established procedures when interacting with the customer

Learn the product lines and industry-specific tools in order to answer product questions and make recommendations

Negotiate and manage pricing changes in alignment with the business team

Support the sales forecasting process

Execute all account management duties for specifically assigned customers. Act as a back-up to Account Management staff as needed