Terumo · 2 days ago
ITOM Discovery & CMDB Lead Engineer
Lakewood, CO
Full-time
Onsite
Senior Level, Lead/Staff
$98K/yr - $122K/yr
8+ years expTerumo Blood and Cell Technologies is a company dedicated to advancing healthcare with heart, impacting the lives of patients globally. The ITOM Discovery & CMDB Lead Engineer will architect, implement, and operate ServiceNow Discovery and CMDB capabilities at enterprise scale, serving as the technical authority for Discovery and CMDB data quality.
Health CareManufacturingMedicalMedical DeviceTraining
Responsibilities
Architect, deploy, and operate ServiceNow Discovery across on-prem and cloud environments
Design Discovery strategies including credential management, network segmentation, scan schedules, and scope controls
Deploy, harden, and manage MID Servers globally, including OS-level security, service accounts, and performance tuning
Monitor and troubleshoot Discovery execution, MID Server performance, and ECC Queue behavior
Lead root cause analysis and remediation for failed or inaccurate Discovery results
Own CMDB data quality, CI lifecycle, and relationship accuracy
Configure Identification & Reconciliation (IRE), CI class promotion, and duplicate prevention strategies
Ensure strict alignment with the ServiceNow Common Service Data Model (CSDM)
Prevent CMDB pollution through governance and reconciliation controls
Partner with Windows, Linux, network, cloud, and security teams
Translate infrastructure architecture into accurate CMDB representations
Address security concerns related to scanning and credentials
Support Service Mapping, Event Management, and ITOM Health
Integrate ServiceNow ITOM with third-party enterprise tools
Develop import sets, transform maps, and data policies
Provide operational metrics on Discovery coverage and CMDB accuracy
Lead phased Discovery rollouts
Maintain documentation, standards, and runbooks
Mentor engineers and administrators
Own failures and drive corrective actions
Qualification
Required
Bachelor's degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
Minimum of 8 years of experience in IT Operations or Infrastructure Engineering
5+ years hands-on ServiceNow ITOM/Discovery experience
Strong Windows, Linux, network, and cloud administration experience
Deep understanding of Discovery patterns, MID Servers, ECC Queue, and IRE
Ability to identify issues, propose solutions, plan and execute with little supervision
In-depth understanding of ITOM and ITSM processes, technology and methods applicable to platform management
Good communication skills with the ability to detail technical solutions
Ability to build and present solutions to senior management
Collaboration-minded and able to work constructively with other teams to achieve common goals
Strong background in developing and maintaining effective internal ITOM processes and procedures
ServiceNow CIS Discovery or ITOM certifications
Benefits
Multiple group medical, dental and vision plans
A robust wellness program
Life insurance and disability coverages
A variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
401(k) plan with a matching contribution
Vacation and sick time programs for associates
Company
Terumo
Terumo develops technology and medical devices for hollow fiber technology, blood management systems, and endovascular therapy.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$22.95M2016-06-22Grant· $17.4M
2010-12-16Series Unknown· $2.14M
2010-02-26Series Unknown· $3.41M
Recent News
Medical Device Network
2026-01-07
2025-12-10
Company data provided by crunchbase