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Sonesta International Hotels · 1 day ago

Assistant Front Office Manager (N)

New York, NY

Full-time

Onsite

New Grad, Entry, Mid Level

$28.46/hr - $31.25/hr

0+ years exp

Sonesta International Hotels is a hospitality company seeking an Assistant Front Office Manager to assist in managing all aspects of front office areas. The role involves supervising front office staff, ensuring guest satisfaction, and maximizing hotel profitability while adhering to brand standards.

Asset ManagementEventsHospitalityHotelLeisureLifestyleReal EstateTravel

Responsibilities

Act independently as MOD, covering morning and evening shifts

Supervise all front office staff including front desk, communications, uniform services and concierge

Offer MOD support to other unsupervised departments as needed

Act as Travel pass champion

Distribute minutes and conduct Manager’s Meeting

Oversee VIP arrivals

Perform VIP Escorts

Act as Lobby Ambassador

Track and follow up on in-house guest challenges

Resolve guest related issues

Liaison with other departments to ensure guest satisfaction

Assist with post-stay guest follow up

Perform Property rounds

Act as Front Office representative during Pre-Cons

Monitor and coordinate concierge requests

Provide site tours of the hotel

Deliver Passionate & Engaging Service to our Guests

Build solid relationship with your Colleagues

Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned

Qualification

Guest experienceCommunication skillsOpera softwareFire Life Safety CertificationBi-Lingual communication

Required

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Track record of delivering exceptional guest or client experience

Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates

Appropriate professional appearance and demeanor

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Strong communication skills

Required to obtain Fire Life Safety Director Certification for Sonesta property within the 180 days of employment