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Navy Federal Credit Union · 17 hours ago

Member Service Representative (Full-Time) - Prosper

Prosper, TX

Full-time

Onsite

Mid, Senior Level

$23/hr - $29/hr

Navy Federal Credit Union is committed to providing a meaningful career experience with a strong culture. The Member Service Representative III role involves assisting members with financial products and services, resolving complex issues, and enhancing member interactions through education and support.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Counsel members on financial wellness, identifying opportunities to deepen relationships

Assist members with submitting consumer loan applications

Analyze, research, and resolve complex account discrepancies and member concerns

Identify and mitigate potential fraud or suspicious account activity

Initiate fee adjustments or service accommodations within defined authority limits

Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience

Comply with all federal regulations and institutional policies related to financial services

Support operational efficiency by minimizing errors and adhering to quality control measures

Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions

Ensure accurate and compliant handling of cash, negotiable instruments, and transactions

May conduct external financial outreach, participating in local events and educational presentations

May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage

May assist with branch vault procedures, including opening, closing, and balancing

May serve as a Branch Office and/or ATM vault custodian

Perform other duties as assigned

Qualification

Financial products knowledgeAnalytical skillsProblem-solving skillsCommunication skillsAdaptability to technologyRelationship buildingIndependent workTeam collaborationJudgment skillsComposure under pressureChange management

Required

Advanced skill building effective relationships through rapport, trust, diplomacy, and tact

Advanced research, analytical, and problem-solving skills

Advanced skill working independently and in a team environment

Advanced skill maintaining composure in a high-production and changing environment

Advanced knowledge of deposit and loan products, services, and operational procedures

Advanced skill navigating multiple systems efficiently and adapt to evolving technologies

Advanced skill exercising sound judgment and make informed decisions

Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment

Advanced verbal and written communication skills to engage with members and colleagues

Preferred

Significant experience in financial services, retail banking, or a credit union environment

Benefits

Highly competitive pay

Generous benefits and perks

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)