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LifeLoop · 22 hours ago

Customer Implementation Consultant

United States

Full-time

Onsite

Entry, Mid Level

LifeLoop is a company focused on enhancing the experience of older adults through technology. The Customer Implementation Consultant will deliver training courses to ensure customers successfully adopt and utilize the LifeLoop engagement system, focusing on customer satisfaction and effective onboarding.

Assisted LivingCommunitiesInformation ServicesInformation TechnologyNursing and Residential Care

Responsibilities

Portray a passion for the customers. As part of the Customer Success Organization, you are responsible for making sure our customers are heard, satisfied and successful

Ability to use a variety of training concepts and principles along with knowledge of adult learning

Ability to work in a collaborative environment with team members and cross-teams in order to achieve a shared goal

Proven ability to communicate effectively through email, phone and in person. Must be comfortable in one-to-one settings as well as group presentations, virtual and in person

Required to learn and become efficient with all systems used internally to perform day-to-day job. These include Microsoft Suite, Zoho Suite, RingCentral, and Zoom

Strong motivation, initiative, attention to detail, and a friendly and customer-focused attitude. Ability to organize time and work independently and effectively. Strong analytical skills and the ability to exercise good judgment. Leadership qualities include the ability to collaborate and work effectively with a variety of disciplines in the senior living industry

Excellent written communication — must be clear, friendly, and concise

Special projects and assignments, both individual and team focused

Attend conferences and meetings as needed, present to groups, and be an advocate for LifeLoop

Provide oversight and reporting on strategic pilot projects that impact potential customer outcomes

Prior SaaS experience

Senior Living industry / Tech experience

Naturally inquisitive; always willing to seek out more information

Qualification

Customer SuccessTraining SkillsCommunication SkillsSaaS ExperienceSenior Living ExperienceComputer ProficiencyAnalytical SkillsTeamworkLeadership Qualities

Required

Bachelor's Degree. Emphasis in recreation, therapy, gerontology, education, or communications a plus

Ability to use a variety of training concepts and principles along with knowledge of adult learning

Ability to work in a collaborative environment with team members and cross-teams in order to achieve a shared goal

Proven ability to communicate effectively through email, phone and in person. Must be comfortable in one-to-one settings as well as group presentations, virtual and in person

Required to learn and become efficient with all systems used internally to perform day-to-day job. These include Microsoft Suite, Zoho Suite, RingCentral, and Zoom

Excellent written communication — must be clear, friendly, and concise

Prior SaaS experience

Senior Living industry / Tech experience

Naturally inquisitive; always willing to seek out more information

Travel may fluctuate, up to 40%

Able to lift up to 50 pounds

Ability to stand for up to 5 hours at a time

Ability and willingness to drive for 4+ hours to an on-site training location