SERCO of Texas, Inc. · 1 day ago
Customer Service Representative
Laredo, TX
Full-time
Onsite
New Grad, Entry LevelSERCO of Texas, Inc. is seeking a Customer Service Representative to assist job seekers in connecting with employment services. The role involves providing personalized support, assessing customer goals, and guiding individuals through the job search process while maintaining strong communication and problem-solving skills.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Adheres to the mission of SERCO
Demonstrates interest and concern for all customers, treating them with respect and care
Communicates with customers by telephone, virtually, or in person to assess goals, provide information, and assist job seekers transitioning to new employment
Reviews and identifies job opportunities for customers and provides referrals to qualified candidates
Assists customers in navigating computer-based information sources such as WorkInTexas.com and My Texas Careers
Assists customers with the preparation of résumés and job applications
Advises job seekers on the local job market, résumé development, application completion, interview techniques, and professional dress
Identifies job opportunities and refers qualified candidates to employers or community partners
Guides customers on educational opportunities, training programs, and other available resources
Explains to customers the variety of software programs available for their use
Monitors computers and printers to ensure they are in good working order; performs limited troubleshooting and submits maintenance requests when necessary
Operates and monitors the use of fax machines, copiers, and phone banks
Obtains and maintains current occupational and labor market information
Provides career and job information through computer systems and printed materials
Maintains up-to-date information on self-assessments, career planning, occupations, employment opportunities, job market conditions, and other relevant trends
Keeps accurate daily usage records for the Resource Room and performs data entry for various reports
Assists in maintaining inventory of Resource Room materials; responsible for the custody, care, and safekeeping of agency property, and manages expendable supplies
Delivers orientations for job seekers
Conducts outreach phone calls to job seekers listed on UI and Dislocated Worker (DW) reports
Assists with curbside and virtual lab services
Manages VOS and WorkInTexas systems
Meets or exceeds daily, monthly, and year-to-date performance goals, including job referrals, referrals to programs, and successful employment outcomes
Performs other related duties as assigned
Qualification
Required
High school diploma or GED required
Excellent verbal and written communication skills
Strong customer service orientation with the ability to build rapport, empathy, and trust with a diverse clientele
Ability to multitask, prioritize responsibilities, and maintain detailed customer records
Proficient in or able to learn various computer software programs, office equipment, and Internet-based tools
Able to interact with customers in a positive, respectful, and productive manner
Strong organizational and time management skills
Experience delivering presentations
Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas
Must have access to reliable transportation in order to travel within service area
While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time
Employee must be able to drive for extended periods of time
Employees must occasionally lift and/or move up to 25 pounds, must be able to set up display area
Fast paced, demanding physically and mentally, will be in constant communications
Preferred
Bilingual (English/Spanish) strongly preferred
Company
SERCO of Texas, Inc.
Industry leader in workforce development and human resources.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melinda Quiroz
Project Specialist-Community Partnership Liaison
Company data provided by crunchbase