Amazon Web Services (AWS) · 5 days ago
Program Manager, Customer Growth, Just Walk Out, (JWO)
United States
Full-time
Remote
Mid Level
$80K/yr - $140K/yrAmazon Web Services (AWS) is a leading cloud platform that provides innovative business applications to millions of companies globally. The role of Program Manager, Customer Growth focuses on driving customer success through operational support, customer education, and developing scalable mechanisms to enhance customer satisfaction.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
While always placing the customer first, drive global strategy to serve both our end users: the customer and the shopper
Develop and track customer success metrics
Develop and hit monthly, quarterly, and annual goals to improve customer satisfaction
Track and monitor industry trends and make recommendations
Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience
Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
Pursue new ideas for value creation
Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers
Develop and launch customer support infrastructure- processes, SOPs, platform
Ideate and build formal customer support program
Invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention
Gather VOC and VOS data to cross-functionally share with JWOS cross-functional teams to iterate our service
Gain alignment from sr. internal stakeholders who own multiple products
Qualification
Required
Experience with strong project management skills and the ability to thrive in a fast-paced environment
Preferred
Experience managing multiple projects and meeting aggressive deadlines
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
Founded in 2002
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-14
Irish Tech News
2026-01-14
Company data provided by crunchbase