Latitude IT Solutions | SDVOSB · 6 days ago
ServiceNow Business Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLatitude IT Solutions is a growing Service-Disabled Veteran Owned Company within the Federal Sector, seeking a Lead Business Analyst to support NIH/HHS initiatives. The role involves conducting process analysis, gathering requirements, and driving IT solutions to enhance operational efficiency and compliance with federal standards.
AnalyticsBusiness IntelligenceCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the Lead Business Analyst, driving IT and business analysis efforts to support NIH/HHS initiatives and objectives
Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows
Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions
Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms
Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications
Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy-in for proposed solutions
Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency
Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards
Monitor and report on project progress, risks, and outcomes to stakeholders and leadership
Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative
Qualification
Required
10+ years of experience in IT/business analysis, with a strong focus on process analysis and stakeholder engagement
Proven experience with instance consolidation, including planning, execution, and optimization
ITIL 4.0 certification with demonstrated expertise in applying ITIL best practices to enhance service delivery
Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission
Ability to develop and maintain detailed documentation, including business requirements, workflows, and system specifications
Proven ability to manage multiple priorities and deliver results in a fast-paced environment
Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements
Preferred
Experience with ServiceNow instance consolidation and optimization
Familiarity with NIH-specific IT systems, tools, and technologies
Advanced degree in Business Administration, Information Technology, or a related field
Benefits
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
Company
Latitude IT Solutions | SDVOSB
We specialize in advancing next-generation capabilities for our clients, Our solutions are designed to be user-centric and mission-driven, ensuring they effectively accelerate business processes and enhance operational efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zachary Mantyla 🔐☁️
CEO & Founder
Company data provided by crunchbase