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Texas Health and Human Services · 22 hours ago

Director, IT System Services

Austin, TX

Full-time

Hybrid

Director/Executive

$9,337.25/mo - $15,791.58/mo

10+ years exp

Texas Health and Human Services Commission (HHSC) is dedicated to positively impacting the lives of Texans. They are seeking a Director of IT System Services to manage and oversee the IT System Services Division, ensuring effective delivery of IT services and support to approximately 50,000 end users.

Health Care

No H1B

Responsibilities

Directs, manages and oversees the HHS IT System Services Division by establishing and implementing short and long-term strategies to accomplish HHS vision, goals and objectives to deliver in-scope IT services to business partners within reasonable schedules, budgets, and quality objectives

Ensures that infrastructure systems operate according to identified standards, regulatory agencies’ requirements, and legal requirements

Interfaces with other HHS departments to ensure the proper operation of in-scope system services; coordinate to provide support and ensure appropriate joint operations with other HHS agencies, managed services vendors, and service providers; work with program and divisional personnel, management, and IT points of contact to provide excellent customer service

Advises HHSC executive management on HHS IT System Services Division initiatives in support of business goals and objectives and oversees ongoing improvements and system enhancements within the division

Collaborates with HHS IT Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Project Management Office (PMO) offices to define and implement HHS IT strategic roadmaps

Selects, trains, develops and mentors direct reports to improve organizational effectiveness

Manages departmental budget and contracts in an efficient manner ensuring that all relevant policies and procedures are followed

Formulates, monitors and reports on HHS IT System Services service levels, metrics, staffing, and funding requirements for both state staff and vendors

Qualification

Office 365 servicesIdentity & Access ManagementActive Directory servicesSystems Configuration ManagementITIL Service ManagementLeadership skillsCommunication skillsProblem-solving ability

Required

Graduation with major coursework in Information Technology, Computer Science, business administration, management information systems, or a related field

At least 10 years of experience leading IT teams in lieu of education would be acceptable

Advanced knowledge of information technology operations, including: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage

Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes

Knowledge of State of Texas procurement practices and DIR contracts

Superior communication skills, both verbal and written

Superior mentoring and leadership skills

Demonstrated skill in representing the HHS IT organization with internal and external entities

Demonstrated leadership and management skills required for a complex and sophisticated technical workforce

Ability to direct and organize information technology activities

Ability to identify problems, evaluate alternatives, and implement effective solutions