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Transdev North America · 1 day ago

Customer Service Representative

Pearl City, HI

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Transdev North America is a leader in mobility, operating transportation systems across the U.S. They are seeking a Customer Service Representative to act as a liaison for customers, providers, and clients, focusing on delivering exceptional service and safety. The role involves responding to inquiries, understanding policies, and documenting transportation details.

AutomotiveHospitalityTransportationTravel

No H1B

Responsibilities

Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor

Comprehensive understanding of policies and procedures

Meet or exceed established performance requirements

Document trip authorizations and details including transportation type, pickup times, appointment times and addresses

Other duties as required

Qualification

Computer literateCustomer service skillsHigh School DiplomaTelephone operation

Required

High School Diploma, GED or equivalent

Computer literate

Excellent customer service skills

Ability to operate standard telephone system

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Must be able to work shifts or flexible work schedules as needed

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen

Work environment will be a combination of both indoors and outdoors

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)

Successfully pass a pre-employment drug screen