eBay · 21 hours ago
Sr. Product Manager, Assisted AI
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$111K/yr - $193K/yr
5+ years expeBay is a global ecommerce leader that is changing the way the world shops and sells. They are seeking a Product Manager for Assisted Services, focusing on Financial Services, Risk, and Trust, to craft AI-powered solutions that enhance customer support and improve overall customer experience.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify payments, fraud, risk and trust requirements for our teammates and customers
Build intuitive user experiences and backend workflows that minimize friction and cognitive burden, helping our teammates stay focused and our operations stay efficient
Collaborate across disciplines—partner with Engineering, Legal, Risk, Operations, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes
Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance
Define and drive strategy for our product across multiple domains within Financial Services, Risk and Trust ensuring our systems are robust, compliant, and optimized to deliver exceptional value for buyers, sellers, and the business
Champion a culture of responsible AI, ensuring visibility, fairness, and compliance in every solution you bring to market
Qualification
Required
5+ years of product management experience, ideally in AI-driven systems, financial services, risk management or customer experience platforms
A validated grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments
Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools)
Confirmed ability to collaborate effectively across teams and communicate complex concepts with clarity, influence and impact
Track record of delivering products that embed policy and risk controls into product design while maintaining a seamless user experience
Ability to clearly articulate product vision, align partners, and encourage confidence through compelling storytelling
Benefits
Target bonus
Restricted stock units (as applicable)
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
2026-01-09
Digital Commerce 360
2026-01-07
Company data provided by crunchbase