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Lincoln Electric · 18 hours ago

Industrial Technical Support Specialist

United States

Full-time

Remote

Senior Level

5+ years exp

Lincoln Electric is the world leader in advanced arc welding solutions and is seeking an Industrial Technical Support Specialist to provide technical support for their custom robotic welding and cutting systems. The role involves handling customer inquiries, coordinating technical issues, and ensuring high levels of customer satisfaction.

Electrical DistributionManufacturingRobotics

Responsibilities

Handle incoming technical phone support calls, emails and chats for internal and external customers

Coordinate technical issues with appropriate resources for resolution

Proper communication and timely follow up with customers

Maintain detailed records of interactions to enable departmental knowledge

Coordinate logistics and technical support for LEA Field Service Technicians

Generate knowledge content for external and internal use

Facilitate coordination and documentation for repairs and rebuilds

Ability to work flexible hours to ensure appropriate customer support levels

Ability to provide high level of customer satisfaction in high pressure situations

Qualification

Industrial automationElectrical troubleshootingRobotic arc weldingRead electrical printsFume extraction systemsGMAWMS OfficeVerbal communicationWritten communicationInterpersonal skillsProblem solving