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Authenticom · 1 day ago

CUSTOMER SUCCESS MANAGER

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $85K/yr

Authenticom Inc is the business behind the automotive business, and they are seeking a high-impact Customer Success Manager. This role involves owning key customer relationships, driving product adoption, and ensuring exceptional satisfaction and retention through strategic leadership and account management.

AutomotiveBig DataCRMData ManagementInformation TechnologySoftware

No H1B

Responsibilities

Achieve or exceed assigned revenue quotas through effective customer success strategies

Identify upsell and cross-sell opportunities to maximize account growth

Build strong internal and external relationships to deepen account penetration and minimize lost business

Drive profitable expansion across your book of business

Develop and maintain strong relationships with key stakeholders and executive sponsors

Serve as the trusted advisor and primary liaison between customers and internal teams

Conduct Quarterly Business Reviews (QBRs) to align on goals, performance, and future initiatives

Strengthen customer loyalty through proactive engagement and value-driven conversations

Oversee onboarding, training, and implementation for new vendor/OEM partnerships and programs

Manage special customer requests, including product enhancements, contract updates, and new solution launches

Ensure all deliverables meet quality standards and are completed within SLAs

Provide strategic guidance on product enhancements and communicate technical roadmaps

Monitor product usage trends and proactively address declining engagement

Implement retention strategies to minimize churn and ensure customer satisfaction

Resolve pain points quickly by coordinating with cross-functional teams

Use insights and data to guide customer decision-making and optimize program direction

Track and analyze key account metrics, maintaining accurate CRM documentation

Collaborate with sales, product, engineering, and support teams to elevate the customer experience

Stay informed on industry trends, competitive dynamics, and product updates to serve as a knowledgeable advisor

Qualification

Customer relationship managementRevenue growth strategiesTechnical program oversightCRM documentationCustomer engagementStrategic thinkingCross-functional collaboration

Required