Publisher Support Manager jobs in United States
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Freestar · 2 days ago

Publisher Support Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Freestar is a company that engineers cutting-edge monetization solutions for websites, enabling site owners to maximize revenue seamlessly. The Publisher Support Manager plays a central role in supporting publishers by troubleshooting ad tag implementations and addressing complex issues in the support ticketing system.

AdvertisingInformation TechnologyInternetSoftware
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Address cases in the support ticketing system and escalate any complex issues to the Support Engineering team
Demonstrate strong written communication by providing clear, constructive feedback/instructions in tickets, and resolve issues promptly with a positive, solutions-focused attitude
Maintain the sterling reputation of the support team through thoughtful, positive communication with all other internal teams at Freestar
Work directly with the onboarding team to set up and QA new publishers as needed

Qualification

Advertising OperationsGoogle Ad ManagerHTML/CSS/JavaScriptProgrammatic AdvertisingExcelWritten CommunicationOrganizational SkillsTeamwork

Required

3-5 years (minimum) Advertising Operations/Publisher Support experience
Available to work in EST or PST time zone
Comfortable troubleshooting HTML, CSS, and basic JavaScript
Experience with direct sold campaigns, programmatic, PMPs, and header bidding
Expert knowledge of Google Ad Manager (GAM); strong understanding of Excel, and Google Products
Experience in finding the source of bad programmatic ads
An advanced understanding of the programmatic advertising world
Excellent written and verbal communication

Preferred

A passion for writing and maintaining technical documentation
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal and relationship-building skills, with the ability to lead by influence and example

Company

Freestar

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Freestar helps publishers, e-commerce sites, and app developers maximize ad revenue.
dateFounded in 2016
location
Phoenix, Arizona, USA
people-size201-500 employees
web-link
https://freestar.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
ABRY Partners
2021-01-06Private Equity

Leadership Team

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Tim Glenn
Vice President, Business Development
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Recent News

Freestar
Collaboration with Freestar Expands Access to Premium Advertisers for The Associated Press
2025-11-13
Freestar
Freestar Announces Strategic Partnership with Fortune Media to Power the Publishers' Ad Tech Operations
2025-07-15
AdExchanger
The Trade Desk’s OpenPath Is One Of Freestar’s Top Demand Sources
2025-04-08
Company data provided by crunchbase