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Bally’s Corporation · 21 hours ago

Host - Players Club

Rock Island, IL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Bally’s Corporation is one of the world’s leading entertainment companies, recognized for its innovation and dedication to creating thrilling gaming experiences. As a Players Club Host, you will support the Marketing department by promoting exceptional customer service and building long-lasting guest relations while assisting in daily operations of the Players Club department.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere

Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations

Responsible for assisting in greeting all guests

Responsible for promoting exceptional customer service

Responsible for promoting membership into the Players Club, as well as implementation of all promotions as they relate to the Players Club

Responsible for educating guests on the Players Club member benefits

Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping

Issues complimentary amenities consistent with customer’s activity

Responsible for direct mail inquiries to include updating customer account information and related duties

Assists in the responsibility of tracking and reporting of coupons and incentives

Ability to resolve player complaints and problems with tact and creativity

Assists with the overall daily operations of the Players Club department

Ensure all departmental and company policies, procedures and Internal Controls are followed

Perform other duties as assigned

Qualification

Gaming licenseMicrosoft SuiteCustomer service skillsPublic relationsTable games knowledgeSlot machines knowledgeWritten communicationVerbal communication

Required

Must be 21 years of age or older

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board

Must have a high school diploma or equivalent

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations

Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems

High-level public relations and customer service skills are required

Excellent written and verbal communications skills are required

Must have a working knowledge of table games and slot machines

Must be able to work weekends, weeknights, and holidays