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Ryan Lawn & Tree · 23 hours ago

Office Manager

Omaha, NE

Full-time

Onsite

Mid, Senior Level

$55K/yr - $75K/yr

3+ years exp

RYAN Lawn & Tree is an employee-owned company seeking an experienced Office Manager for their Omaha, NE branch. The Office Manager will lead the Customer Service team, manage administrative duties, and ensure high-quality service to clients while collaborating across multiple departments.

Extermination ServiceHome ImprovementLandscaping

Responsibilities

Lead Customer Service team in providing world class customer service

Provide accurate, friendly, and responsive service to the team and clients

Establish a positive rapport with existing and potential clients and the team via inbound and outbound calls

Analyze internal and external customer feedback, developing strategies to improve service, and monitoring trends

Maintain a working knowledge of products, services and policies within the business to serve as an internal information source

Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner

Ability to multitask

Effectively manage and support changes to processes and procedures

Manage and execute daily administrative duties related to ongoing business operations

Schedule client appointments and maintain calendars

Prepare communications such as emails, reports, invoices and other correspondence

Manage accounts and perform bookkeeping duties

Conducting performance reviews, providing feedback, and recognizing team achievements

Qualification

Bachelor’s degree3+ years management experienceSalesforce experienceDecision making skillsAttention to detailOrganizational skillsTime management skillsInterpersonal skillsVerbal communicationWritten communicationCollaboration skillsTeamwork skills

Required

Bachelor's degree required

3+ years experience managing 3 or more direct reports

Strong decision making skills and attention to detail that balance the needs of the client, the business, and the Ryan Team to create solutions for each in a fast-paced environment

A self-starter that can grasp the vision of the team, branch, and company to execute team goals

Friendly and resolution focused interpersonal skills

Excellent verbal and written communication skills

Proven organizational and time management skills

Excellent collaboration and teamwork skills

Experience navigating various business systems to support the team and clients