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Clearview Federal Credit Union · 1 day ago

Personal Video Advocate

Moon, PA

Full-time

Hybrid

New Grad, Entry Level

$19/hr - $19/hr

Clearview Federal Credit Union is dedicated to providing excellent member service. The Personal Video Advocate will assist members remotely through Interactive Teller Machines, processing transactions and providing account information while building relationships and suggesting products to meet their financial needs.

BankingCredit CardsFinancial ServicesNon Profit

Responsibilities

Accurately process transactions of all types such as deposits, withdrawals, and loan payments, through video session with the Interactive Teller Machines

Answer member inquiries and provide appropriate suggestions to financial needs

Maintain thorough knowledge of Clearview services, products, policies and procedures

Keep abreast of promotional and marketing mailings

Uphold member confidentiality, following security and fraud prevention policies and procedures

Build relationships by educating members on Clearview products and services to help them live a better life

Work a variety of shifts based on operational needs

Exceptional written, verbal, and communication skills

Attend scheduled meetings and training sessions, remotely or in person, set by your manager

Meet average call volume goal and other key performance indicators (KPIs)

Handle other duties as assigned

Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success

Qualification

Member service skillsVirtual communicationComputer proficiencyWritten communicationDependabilityDetail orientedFlexibility

Required

Candidates must live within a commutable distance to Moon Township, PA, 15108 USA

High School diploma or equivalent required

Similar or transferable experience required

Excellent member service skills

Experience communicating via virtual technology (Skype, Face Time, Video Conference, etc.)

Comfortable on camera, maintaining a friendly and professional appearance

Proficient computer skills, including ability to operate multiple monitors and software systems

Professional written communication skills

Ability to handle a variety of duties

Ability to maintain accuracy in a fast-paced environment

Detail oriented

Flexibility in workings hours

Dependable with a good attendance record

Exceptional written, verbal, and communication skills

Meet average call volume goal and other key performance indicators (KPIs)

Support Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success