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Arrowhead Engineered Products · 1 day ago

Customer Service - Technical Product Specialist

Boise, ID

Full-time

Onsite

Mid Level

3+ years exp

Arrowhead Engineered Products is seeking a Technical Product Specialist who provides expert-level technical support and product expertise across a diverse portfolio of powersports product lines. This role involves delivering solutions to complex technical inquiries, conducting fitment analysis, and serving as a liaison between end-users and internal teams.

AutomotiveIndustrialManufacturingService Industry

Responsibilities

Deliver accurate solutions to complex technical assistance from customers, customer service, and sales teams

Address inquiries regarding specifications, applications, fitment, and installation procedures

Conduct thorough product fitment reviews based on customer vehicle configurations

Recommend suitable or alternative products based on performance needs

Report fitment inconsistencies to Product Managers to support catalog improvements

Act as a central technical liaison between end-users, vendors, Product Line Managers and Warranty and Returns team

Investigate and resolve product issues, including mispack/mislabel errors

Collaborate with warehouse teams and Product Managers to determine replacement strategies and gather data for vendor improvements

Review and authorize warranty claims for HardDrive and Sedona/Raceline products, applying failure analysis and warranty guidelines

Design and configure custom wheel and tire kits based on customer specs

Assign new part numbers as needed

Communicate with warehouse teams to ensure accurate kit assembly

Process unique or non-standard product orders, including replacements

Manage and reconcile vendor warranty fund accounts (e.g., SP1, System 3)

Ensure compliance with vendor-specific warranty policies

Perform other duties assigned to support the technical expertise and operational efficiency of the department

Qualification

Mechanical principlesTechnical support experienceDiagnostic proficiencyPowersports industry knowledgeFitment analysisProblem resolutionCustomer serviceVendor managementCustom configurationTechnical communication