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National Association of Latino Healthcare Executives · 1 day ago

Senior Product Consultant &#8211; Sales Contact Center Platforms

Oakland, CA

Full-time

Onsite

Senior Level

The National Association of Latino Healthcare Executives is seeking a Senior Product Consultant responsible for shaping and executing the sales technology strategy to achieve critical KPIs and enterprise strategic goals. This role involves serving as the product owner across assigned sales platforms and collaborating with various stakeholders to drive alignment and manage dependencies.

Health CareHospitalMedical

Responsibilities

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams

Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others

Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences

Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions

Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies

Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives

Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results

Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Leads change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change

Performs complex data analyses to drive business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis

Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures

Qualification

Sales technology strategyBusiness analysisProject managementStakeholder managementChange managementData analysisContinuous improvementCross-functional collaboration

Required

Accountable for shaping and executing the sales technology strategy to achieve critical KPIs, OKRs, and enterprise strategic goals

Serves as the product owner across assigned sales platforms, translating business objectives into a prioritized roadmap of capabilities and enhancements

Leverages and influences OEM product roadmaps to improve system performance, reliability, scalability, and user experience

Partners closely with Sales, Operations, IT, and external vendors to drive alignment, manage dependencies, and ensure solutions are delivered with measurable impact

Owns outcome-based performance metrics, proactively identifies risks and optimization opportunities

Ensures the sales technology ecosystem continuously evolves to support growth, compliance, and operational excellence

Promotes learning in others by communicating information and providing advice to drive projects forward

Builds relationships with cross-functional stakeholders

Listens, responds to, seeks, and addresses performance feedback

Provides actionable feedback to others, including upward feedback to leadership and mentors junior team members

Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas

Influences team members within assigned team or unit

Adapts to competing demands and new responsibilities

Models team collaboration within and across teams

Conducts or oversees business-specific projects by applying deep expertise in subject area

Promotes adherence to all procedures and policies

Partners internally and externally to make effective business decisions

Determines and carries out processes and methodologies; solves complex problems

Escalates high-priority issues or risks, as appropriate; monitors progress and results

Develops work plans to meet business priorities and deadlines

Coordinates and delegates resources to accomplish organizational goals

Recognizes and capitalizes on improvement opportunities

Evaluates recommendations made; influences the completion of project tasks by others

Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders

Drives the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams

Identifies and ensures representation and inclusion of appropriate stakeholders

Builds rapport and partnerships with key stakeholder teams, third party vendors, and senior management

Works with stakeholders to develop goals and set the prioritization of deliverables

Discusses involvement of business processes (e.g. project change management, communication) and facilitates decisions necessary for the delivery of business initiatives

Communicates and resolves tough issues with stakeholders while maintaining an independent perspective

Makes formal presentations and provides reports to executive level audiences

Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions

Partners with stakeholders and cross-functional teams as appropriate

Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements

Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions

Maintains a comprehensive understanding of how current processes impact business operations across multiple domains

Maps current state against future state processes

Identifies the operational impact of requirements on upstream and downstream solution components

Provides options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains

Identifies and validates value gaps and opportunities for process enhancements or efficiencies

Defines, develops, and evaluates performance metrics, standards, and methods to establish business success

Partners with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics

Refines strategic plans and performance metrics as appropriate

Manages complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives

Serves as a lead advocate for continuous learning and professional development

Keeps abreast of cutting edge industry practices, standards, and benchmarks

Attends and presents at roadshows, conferences, and speaking events

Leads the ongoing enhancement and innovation of consulting practices, standards, and methods across KP

Serves as an advocate to ensure continuous learning and improvement is championed as a people strategy

Provides training and guidance to stakeholders as appropriate

Provides ongoing coaching to build a continuous improvement mindset and build capabilities that drive results

Manages complex projects or project components by coordinating stakeholder contacts

Assembles team based on project needs and team member strengths

Consults in the development, analysis, and management of project plans

Coordinates project schedules and resource forecasts

Proactively monitors and identifies project or business initiative risks, issues, and trigger events

Develops mitigation plans and strategies

Resolves or escalates risks or issues as appropriate

Leads change management activities associated with business initiatives

Engages stakeholders to obtain support and buy in for changes

Partners with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives

Determines appropriate change management method and approach

Ensures stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change

Performs complex data analyses to drive business initiatives

Identifies appropriate data analysis tools and approach to assess business performance

Determines suitable data gathering and analysis methods (e.g., process observation, hard data, etc.)

Defines data requirements and obtains customer agreements, including customer requirements as appropriate

Conducts advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions

Identifies and alleviates risks through data-driven analysis

Participates in vendor management as required by reviewing vendor performance levels

Ensures service level agreements are met

Manages vendor invoices

Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures